Updates to our Replacement Parts Store PO Process

As part of our focus on process improvement and always looking for ways to make our business more efficient and better able to address our customer’s needs, we have some updates to our Replacement Parts Store PO process we need to share.

As many of you are aware, we strongly prefer customers to use credit cards in our replacement parts store to order accessories, consumables, and replacement parts.  This reduces our overhead and enables us to more quickly and accurately fulfill your orders and get your parts to you.  And this preference remains unchanged – if you can, PLEASE place orders using a credit card.

However, we know not all organizations are set up to allow this.  And those folks still need to be able to order parts from us.  As the number of POs we process has increased, we’ve identified several areas of improvement.  Our goals are to improve the speed at which we fulfill PO store orders, reduce the back-and-forth correspondence needed before the order can be processed, and improve order fulfillment accuracy.

To support these goals, we’ve revised our Store purchase order process.  Going forward, if you need to place an order for parts from our store, please follow this process so we can process your order.  Orders submitted that do not adhere to this process may not be accepted.

Read the revised process here.

To be clear, this only applies to orders for parts through our online store.  This does not apply to full printer orders, which can be placed via PO.

As always, thank you for your business and happy printing!