BEST 3D PRINTER WARRANTY & SUPPORT
On one side of the 3D printing industry, you have large enterprise 3D printer manufacturers who certainly understand the uptime and service needs of a commercial, governmental, military or education customers, but can’t restrain themselves from charging obscene amounts of money for both hardware and service contracts.
The other side of the industry is filled with consumer products companies that see the lucrative opportunity that these customers present and attempt to repurpose their products into these markets at a reasonable cost, but do not provide either the right product or support capabilities needed.
Customers select Fusion3 3D printers to provide affordable, high-performance 3D printers that can meet their demanding, mission-critical applications and deliver high quality service and support.
To ensure maximum uptime, we design our 3D printers to be durable and reliable, using high quality components. We design, assemble, and calibrate each of our machines prior to shipment at our North Carolina, USA factory. In the unlikely event of an issue, Fusion3 provides the best warranty in the 3D printing. In addition to the best warranty in 3D printing, Fusion3 also provides free technical support for the life of your Fusion3 3D printer.
Free Live, Online Training Classes
Fusion3 primarily sells our products across the US, North America and World-wide using a factory-direct model. This ensures competitive pricing and innovation for our customers.
We learned that our customers are generally bright and inquisitive, and always excited to unbox and dive in to using their new Fusion3 3D printers right away, some times at the expense of reading our robust manuals and documentation.
To ensure great customer satisfaction and to head off any initial issues that might arise in such instances, we introduced live, online training classes for all customers. Offered at least once a week, customers are encouraged to come back as often as they’d like for a refresher or have new team members attend to get familiar with both our 3D printers and REACTOR 3D printing software.
The classes are not designed for beginners, although they are friendly for those new to 3D printing. We cover the steps to operate the 3D printers and software, tips & tricks for best results, and the care and proper maintenance, all while answering your questions along the way.
Free Lifetime Phone & Email Technical Support
Should you require assistance, Fusion3 has calibrated our technical support offerings to the needs of our commercial customers.
Fusion3’s US-based, technical support team is comprised of experts who have experience manufacturing and operating our 3D printers.
Our support desk is staffed between 8 am and 8 pm US Eastern Time, Monday through Friday, to troubleshoot and assist in the repair of any technical issues that might arise.
We offer support via phone and email.
Customers find that email is often more effective for technical issues as we will require pictures of your 3D printed part, your CAD files, and Gcode, and pictures of the 3D printer in the event of suspected damage to the 3D printer.
For customers who have a preference to speak on the phone and have busy schedules, Fusion3’s Support team established a dedicated phone appointment scheduler, found on our ‘Contact Support’ page, to ensure that we can efficiently connect at a time that is convenient for you.
Best 3D Printer Warranty: 2 Years
Fusion3 works diligently to build capable, reliable, and durable 3D printers and build technology into our software and hardware to make the 3D printing process accessible to non-technical customers.
That said, the core ‘Fuse Deposition Modeling’ technology, which is equivalent to the “Fused Filament Fabrication” technology used in Fusion3’s 3D printers was developed in 1998. FFF requires heating plastic at high temperature under high pressure. The plastic is extruded through a small nozzle, layer by layer, while controlled by a motion system that travels many miles per print.
We at Fusion3 are always looking for ways to make the 3D printing process easier for customers, while not stifling the performance and creative aspects of the technology.
That said, we remind customers that a 3D printer is still today closer to a machine tool than a push-button consumer appliance. With any 3D printer, regardless of manufacturer, maintenance is required to keep your 3D printer is prime working order. Similar to a CNC machine, the machines do undergo some wear and tear and components may require maintenance or replacement.
Fusion3 is so confident in the build quality and reliability of our 3D printers, Fusion3 provides the longest standard warranty offered by any 3D printer manufacturer (as of 2/1/2022). Our standard warranty covers materials and workmanship, for 2 years from the date of purchase.
STANDARD 3D PRINTER WARRANTIES(as of 2/1/2022) |
||
|---|---|---|
| MANUFACTURER | DURATION | PLACE OF MANUFACTURE |
| Fusion3 | 2 Years | USA |
| Stratasys | 1 Year | USA |
| Ultimaker | 1 Year | Netherlands |
| Zortrax | 1 Year | Poland |
| Raise3D | 90 Days / 1 Year |
China |
| Markforged | 90 Days / 1 Year |
USA |
| Makerbot | 1 Year | China |