Fusion 3 Design https://www.fusion3design.com/ Fusion3 3D Printers: Industrial/Commercial 3D Printers, US Made Thu, 09 Nov 2023 19:37:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://www.fusion3design.com/wp-content/uploads/2022/11/cropped-favicon-32x32.png Fusion 3 Design https://www.fusion3design.com/ 32 32 Fusion3 is Looking to Expand the Technical Support Team https://www.fusion3design.com/fusion3-is-looking-to-expand-the-technical-support-team/ Thu, 09 Nov 2023 19:34:02 +0000 https://www.fusion3design.com/?p=7364 The post Fusion3 is Looking to Expand the Technical Support Team appeared first on Fusion 3 Design.

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Fusion3 is Looking to Expand the Technical Support Team

Fusion3 is Hiring!

At Fusion3, we’re dedicated to providing the best technical support for our EDGE 3D printers we manufacture. Our mission is to assist customers in every aspect, from answering questions to resolving issues and ensuring they get the most out of their Fusion3 equipment. We take pride in being the go-to resource for our valued customers.
We are looking to expand our support team with the role of a Technical Support Associate. This person should have a passion for 3D printing and helping people. As a Technical Support Associate at Fusion3, your role is pivotal in delivering exceptional service to our customers.

Does this should like something you would be interested in applying for? Click here for a full job description to learn more about the role and how to easily apply.

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Fusion3 Unites with Financial Group Partners to Offer Financing Options https://www.fusion3design.com/fusion3-unites-with-financial-group-partners-to-offer-financing-options/ Tue, 19 Sep 2023 18:17:37 +0000 https://www.fusion3design.com/?p=7211 Leasing Options to Purchase an EDGE 3D Printer: Greensboro, NC – Fusion3 has recently partnered with Financial Group Partners to offer customers an array of competitive leasing options to finance the purchase of an EDGE 3D printer. “We at Fusion3 are excited to partner...

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Fusion3 Unites with Financial Group Partners to Offer Financing Options

Leasing Options to Purchase an EDGE 3D Printer

Greensboro, NC – Fusion3 has recently partnered with Financial Group Partners to offer customers an array of competitive leasing options to finance the purchase of an EDGE 3D printer.

“We at Fusion3 are excited to partner with Financial Group Partners to offer the best financing deals on the market today. Financing allows our customers to acquire Fusion3 3D printers with minimal initial expenditures. Since Financial Partners Group offers no down payment, our customers can obtain the equipment they need without significantly affecting their cash flow,” stated Hayden Holleman, Sales & Marketing Associate.

Financial Group Partners

Financial Group Partners have the ability to work with both small and large U.S. businesses to tailor a leasing solution and structure to meet your financial requirements. Financial Group Partners offers Fusion3 customers the following benefits:

  • Low rates and competitive structures
  • Application only up to $500,000
  • 3 & 6 month deferrals
  • $0 down w/ terms up to 72 months
  • eDocs available
  • Pre-funding available
  • No pre-payment penalty

Special Note: Section 179 Tax Savings allows you to subtract the cost of certain types of assets from your balance sheet. Qualified purchases can be written off as an expense during the purchase year.

Whether leased or purchased, equipment may still qualify for the deduction under Section 179. Fusion3 is proud to offer customers increased flexibility in payment options to better meet customer needs. Leased equipment allows you to pay less upfront, pay monthly, and still receive 100% deduction under section 179 – lowering out of pocket expenses.

Want more information about competitive leasing options? Contact us today!

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How to Recover ANVIL Print Head Tubes https://www.fusion3design.com/how-to-recover-anvil-print-head-tubes/ Thu, 31 Aug 2023 14:48:59 +0000 https://www.fusion3design.com/?p=7147 The post How to Recover ANVIL Print Head Tubes appeared first on Fusion 3 Design.

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How to Recover ANVIL Print Head Tubes

How to Recover ANVIL Print Head Tubes

We have a new video out on how to recover and reuse ANVIL print head tubes that are jammed.  Check it out below!

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Call for Mac F3Slic3r Beta Testers https://www.fusion3design.com/call-for-mac-f3slic3r-beta-testers/ Tue, 08 Aug 2023 15:22:15 +0000 https://www.fusion3design.com/?p=6986 The post Call for Mac F3Slic3r Beta Testers appeared first on Fusion 3 Design.

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Call for Mac F3Slic3r Beta Testers

CALLING ALL MAC USERS

We are looking for beta testers for the Mac version of F3Slic3r!  If you are a power user with your Mac and you’d like to help us beta test a Mac version of our new slicer, please reach out to us at support@fusion3design.com.  We’ll provide you with a download link and connect you with our dev team.

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F3Slic3r Profiles Update – F400, F410, EDGE https://www.fusion3design.com/f3slic3r-profiles-update-f400-f410-edge/ Fri, 28 Jul 2023 18:04:55 +0000 https://www.fusion3design.com/?p=6826 The post F3Slic3r Profiles Update – F400, F410, EDGE appeared first on Fusion 3 Design.

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F3Slic3r Profiles Update – F400, F410, EDGE

ANNOUNCEMENTS

Hot on the heels of our release of F3Slic3r, we’ve been working hard on finishing up the profiles for existing machines and approved materials. We’re excited to announce the release of F400 printer profiles, as well as additional material profiles for F400/F410, and tweaks to EDGE profiles! This release means that all existing approved materials now have a profile in F3Slic3r.

We’ve discovered a little hiccup in the updater in this version of F3Slic3r, so your software may not automatically notify you that new profiles are available. To ensure you have the latest profiles, please follow the instructions in the video below.

F3Slic3r UPDATE

To find out what profile to use with your specific material, please refer to our updated certified materials list here.

If you need assistance navigating this update, please contact our team for technical support. Happy printing!

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Updates to our Replacement Parts Store PO Process https://www.fusion3design.com/updates-to-our-replacement-parts-store-po-process/ Wed, 12 Jul 2023 19:16:21 +0000 https://www.fusion3design.com/?p=6606 The post Updates to our Replacement Parts Store PO Process appeared first on Fusion 3 Design.

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Updates to our Replacement Parts Store PO Process

As part of our focus on process improvement and always looking for ways to make our business more efficient and better able to address our customer’s needs, we have some updates to our Replacement Parts Store PO process we need to share.

As many of you are aware, we strongly prefer customers to use credit cards in our replacement parts store to order accessories, consumables, and replacement parts.  This reduces our overhead and enables us to more quickly and accurately fulfill your orders and get your parts to you.  And this preference remains unchanged – if you can, PLEASE place orders using a credit card.

However, we know not all organizations are set up to allow this.  And those folks still need to be able to order parts from us.  As the number of POs we process has increased, we’ve identified several areas of improvement.  Our goals are to improve the speed at which we fulfill PO store orders, reduce the back-and-forth correspondence needed before the order can be processed, and improve order fulfillment accuracy.

To support these goals, we’ve revised our Store purchase order process.  Going forward, if you need to place an order for parts from our store, please follow this process so we can process your order.  Orders submitted that do not adhere to this process may not be accepted.

Read the revised process here.

To be clear, this only applies to orders for parts through our online store.  This does not apply to full printer orders, which can be placed via PO.

As always, thank you for your business and happy printing!

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Updates to our New User Training Curriculum https://www.fusion3design.com/updates-to-our-new-user-training-curriculum/ Fri, 23 Jun 2023 14:43:16 +0000 https://www.fusion3design.com/?p=6424 The post Updates to our New User Training Curriculum appeared first on Fusion 3 Design.

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Updates to our New User Training Curriculum

We’re excited to announce a major change in the way we onboard new users! 

Historically, we’ve asked new (and returning) customers to attend one of our live training sessions when they received their Fusion3 3D printer.  After using this approach for several years and collecting user feedback and support metrics, we decided there was room for improvement in how we onboard and educate our customers.

Effective immediately, we’re releasing a series of New User Training videos to replace our live training sessions.  These videos cover everything you need to know to unpackage your 3D printer, set it up, run your first print, and get familiar with our slicer and the full 3D printing workflow.

As with our live training sessions, we ask that ALL new Fusion3 customers watch these videos before using their 3D printer.  We believe this is so important that this is a prerequisite for activating your warranty and receiving support from our customer support team.  Users who attend our training sessions (or watch these videos) have an average of 40% fewer issues & questions than users who don’t in the first weeks of ownership.

To view these videos, visit this page: New User Training.  

If you have suggestions for additional topics we should cover, please drop us a note!  And as always, happy printing!

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Introducing our new slicer, F3slic3r https://www.fusion3design.com/introducing-our-new-slicer-f3slic3r/ Fri, 23 Jun 2023 14:32:49 +0000 https://www.fusion3design.com/?p=6416 The post Introducing our new slicer, F3slic3r appeared first on Fusion 3 Design.

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Introducing our new slicer, F3slic3r

 

We’re excited to announce the release of our new slicer, f3slic3r!  This is a new free and open source slicer we’ve been working on for several months.  While it’s heavily based on the excellent work by Prusa Research (Prusaslicer) and Slic3r dev teams, f3slic3r has been optimized for our printers and to give our customers an excellent user experience, and excellent quality prints!

F3slic3r is free and open source:

 

  • You do not need to purchase a license key to use the software
  • Users in secure/non-networked environments do not need to do anything special to activate/use the software
  • You can install the software on as many computers as you like without restrictions.  This makes f3slic3r ideal for classroom or other multi-user environments.

All Materials Still Supported

F3slic3r has profiles built in for all Fusion3 materials. Simply refer to our Certified Materials List to find which profile to use for your material. On the right side are three new columns that tell you what profile to use in f3slic3r for a specific material.

For more information, see our blog post on our updated Certified Materials List.

Starting today, printers purchased from Fusion3 will no longer include our REACTOR slicer.  Instead, these printers will ship with f3slic3r.  

We encourage all existing users of our EDGE 3D printer to migrate to f3slic3r as soon as they’re able. 

F400 and F410 Users

F410 users have some profiles available in f3slic3r, but not all.  We encourage F410 users to download the software and see if it has profiles available for your material.  We are adding more as quickly as we can.

F400 users will need to wait to use f3slic3r.  We don’t have profiles available for the F400 yet, but we’re working on it!  We’ll let everyone know when these are ready.  For the time being, please continue to use your current slicer.

How to Get & Use F3slic3r

For more information on f3slic3r, including links to download the installer, see our website here

For a quick 16 minute introduction to the basics of using f3slic3r, see our training video here

As time goes on, we’ll publish short videos covering intermediate and advanced topics.  So if you encounter something that is confusing or you think needs an explanation, please drop us a line!

The Plan Going Forward

Our plan is to migrate all of our users of all printers to f3slic3r over a period of time.  We will continue to provide support and assistance with REACTOR for 1 year.  After that time, we will no longer offer support for REACTOR, including questions regarding its use and license key/activation issues.

Mac Build Coming Soon!

We are working on a Mac build for f3slic3r and will have it available soon.

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Materials List Update: New Materials https://www.fusion3design.com/materials-list-update-new-materials/ Thu, 22 Jun 2023 18:51:03 +0000 https://www.fusion3design.com/?p=6407 The post Materials List Update: New Materials appeared first on Fusion 3 Design.

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Materials List Update: New Materials

We’re excited to announce another update to our Certified Materials List.  This update includes some new high-performance materials from our favorite suppliers, as well as a major update to the list structure itself.

Update to List Structure

To support the release of our new slicer, f3slic3r, we’ve added some additional information to the Certified Materials List.  On the right side are three new columns that tell you what profile to use in f3slic3r for a specific material.

Why do we need this?  Unlike in REACTOR, where every material had its own profile, f3slic3r works differently.  F3slic3r uses the concept of “family profiles”.  That means there’s one ABS profile for every ABS on our list, for example.  Family profiles make maintaining the software simpler and ensure higher accuracy of the profiles.  

 Some materials need different settings than the family profile has, and for those materials, we make a specific profile.  You can see this in the nylons category where many of those materials need their own profile.

 One final note: You’ll see the F400 profile column is blank.  We don’t yet have f3slic3r profiles done for F400 machines, so for the time being continue to use your current slicer.

Glass-Filled Alloy910 (GF-A910)

New material from Xtellar (acquired Taulman).  Variant of their highly successful Alloy910 nylon.

  • Prints with our standard Alloy910 profiles on all platforms.
  • Tighten extruder idler bar springs to ~9mm (0.36″).  (Normal gap is 0.425″)

If you use this material extensively you may see higher wear rates on the extruder and print heads; keep an eye on things.

Carbon-Fiber Alloy910 (CF-A910)

New material from Xtellar (acquired Taulman).  Variant of their highly successful Alloy910 nylon.

If you use this material extensively you may see higher wear rates on the extruder and print heads; keep an eye on things.

PCTPE

Taulman/Xtellar material.  Used to be approved but fell off the list, so we’re re-adding it.  High tensile strength semi-flexible material.  May be suitable to replace high Shore hardness (>95A) TPU/TPE in some use cases.  Compatible with all platforms.

“CarbonX” ASA+CF

3DXTech material – combines UV resistance, temperature resistance of ASA with carbon fiber for additional stiffness.

  • Prints with our standard ASA profiles on all platforms.

3DXTech is known for very high fill % in their materials.  If you experience jams or feed issues on 0.4 nozzles, consider going up to 0.6mm.

“Silk” PLA Family Profile (f3slic3r only)

Silk PLA is a relatively new take on PLA.  It has some interesting surface finish properties and is becoming increasingly popular among hobbyists.  Created by adding additives to PLA; side effects are weird flow behavior and requiring different temps.  We’ve created a generic family  profile for these materials.  We are not explicitly certifying any silk PLAs at this time so we cannot guarantee you won’t experience print issues with silk PLA. 

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New EDGE Improvement Available: Scrub Plate Spacer https://www.fusion3design.com/new-edge-improvement-available-scrub-plate-spacer/ Tue, 25 Apr 2023 13:13:26 +0000 https://www.fusion3design.com/?p=6178 The post New EDGE Improvement Available: Scrub Plate Spacer appeared first on Fusion 3 Design.

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New EDGE Improvement Available: Scrub Plate Spacer

NEW Scrub Plate Spacer

 

Here at Fusion3, we’re strong believers in continuous improvement: Our hardware, our software, and our business operations.  We’re excited to announce a hardware improvement for EDGE that will enhance your printer’s reliability and ease of use, and is a quick 5 minute installation.

The scrub plate spacer is a new part that is installed under the scrub plate, on the bed assembly.  This part replaces the stack of washers and washer retention o-ring on each screw.  We recommend all EDGE users upgrade at your earliest convenience, even if you’re not currently having any issues with your nozzle offset calibration.

The scrub plate spacer has a few key advantages:

 

Easier Maintenance: It’s easier to change the scrub pad, since now you don’t have to keep washers stacked on the screws that hold the scrub plate down.

Improved Performance: Using the scrub plate spacer makes the nozzle offset calibration more consistent.  We’ve removed compliance or flex from the system, made the scrub plate height more consistent, and better supported the scrub plate so it can’t tilt when force is applied during probing.  This means you will experience fewer re-probes during nozzle offset calibration, and more consistent first layer heights on your prints.

How to Get It

For EDGE printers with serial numbers higher than E10313, your printer comes with this part already installed.

For printers earlier than this, the scrub plate spacer is available in our store here. 

How to Install It

Please see our detailed installation instructions here. 

If you have additional questions about this change, or need help installing it, please reach out to our support team.  As always, thank you for your business, and happy printing!

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